Comprehensive Intensive – Service Agreement
PLEASE READ THIS AGREEMENT IN FULL PRIOR TO PURCHASING.
By completing your purchase, you acknowledge that you have read, understood, and agreed to the terms below. This Service Agreement is a legally binding contract and will be upheld by The Mastectomy Guide (MG) to the fullest extent permissible under Canadian law.
All participants are responsible for reviewing these terms prior to purchase. MG reserves the right to update or amend policies as required to comply with federal and provincial regulations or international operational standards.
1. CERTIFICATION
At the end of the course, participants who have successfully completed all required components will receive an authentic Mastectomy Guide Certificate by mail.
To be eligible for certification, participants must:
- Attend all six days of the Comprehensive Intensive live.
- Complete the course in one continuous sitting within the scheduled cohort.
- Participate fully in live sessions, practical demonstrations, and group discussions.
- Fulfill all course requirements, including any practice work, reflections, or evaluations.
Live Attendance Requirement
Attendance at all six live sessions is mandatory for certification. Live participation ensures professional supervision, accurate assessment, and safety within the clinical training environment.
Participants who miss any portion of the live course, for any reason, will not qualify for certification and will need to register for a future cohort to complete their training. Certification is not available for partial completion or replay-only participation.
2. PAYMENT & COURSE FEES
All course fees must be paid in full before the course start date. Participants who have not completed payment will not be admitted to the course and will forfeit any deposits made.
Payments may be made in Canadian Dollars (CAD) or United States Dollars (USD) depending on participant location and the regional checkout assigned at the time of purchase.
Tuition pricing may vary slightly by region to account for taxes, exchange rates, and international transaction processing. Taxes such as 5% GST are applied where applicable under Canadian law.
International participants are responsible for any currency conversion, bank, or transaction fees that may apply.
All sales are final except where noted under the Cancellation Policy. Payment signifies acknowledgment and acceptance of these terms.
3. CANCELLATIONS, REFUNDS, AND CREDITS
MG provides a clear cancellation policy to protect both participants and the organization.
- More than 6 weeks before course start: Full refund minus a $50 administrative fee.
- Between 5–6 weeks: 75% refund.
- Between 4–5 weeks: 50% refund.
- Within 4 weeks of course start: No refund available.
All refunds, if applicable, are processed in the same currency used for purchase within 30 business days.
No exceptions will be made outside of verifiable, major unforeseen emergencies that prevent attendance. All exceptions must be applied for in writing and approved by MG management.
Refund exclusions include:
- Illnesses such as Covid-19 or other communicable diseases
- Schedule changes, travel delays, or internet issues
- Failure to attend due to personal or professional conflicts
If illness or emergency prevents attendance, participants may apply for a credit toward a future course, subject to approval and space availability.
Approved credits are valid for one calendar year and are subject to a 50% re-registration fee. Unused credits expire without refund after 12 months.
4. COURSE DELIVERY & FORCE MAJEURE
In-person courses may be shifted to virtual delivery in the event of force majeure events such as:
- Covid-19 or other public health restrictions
- Natural disasters, wildfires, or weather events
- Power or travel disruptions
- Government orders or border closures
If conversion to a virtual format occurs, MG will deliver the complete course material online and issue partial credits if applicable, less venue, travel, and staffing expenses already incurred.
Participants acknowledge that registering for an in-person course involves an inherent degree of uncertainty, and MG will fulfill the course delivery through virtual or alternative methods if circumstances require.
5. TRANSFERS & COURSE CHANGES
Transfers between courses are permitted under the following conditions:
- Request is submitted at least 14 days before the scheduled start date.
- The new course is of equal duration and content.
- Space is available in the new course.
- A $50 administrative fee applies to all transfers.
If the new course has a higher tuition rate, the difference must be paid prior to transfer approval.
6. NO SHOWS & PERSONAL ILLNESS
Participants who do not attend (no-show) forfeit their full course fee with no refund or credit.
Participants who miss the course due to personal illness or verified family emergency may retake the same course once, subject to space availability, at 50% of the original course fee.
This make-up opportunity is valid for the next available scheduled offering of the Comprehensive Intensive, which may occur in the following calendar year.
If a participant completes only part of the course (for example, one day of a two-day workshop), they may attend the missed day once, subject to space, for 25% of the course fee.
If space in a future course is unavailable, the participant forfeits their original course fee.
7. CONDUCT, PROFESSIONALISM, AND CONFIDENTIALITY
Participants are expected to conduct themselves professionally and respectfully throughout the course. MG reserves the right to terminate participation at any time, without refund, if a participant:
- Disrupts the learning environment
- Engages in harassment, bullying, or inappropriate conduct
- Fails to follow ethical or professional standards
- Violates the confidentiality of practice bodies or fellow participants
MG maintains a zero-tolerance policy for any form of discrimination, sexual misconduct, or boundary violations.
8. INTELLECTUAL PROPERTY
All course materials, manuals, recordings, handouts, and written or visual content are the sole intellectual property of The Mastectomy Guide (MG), based in British Columbia, Canada.
Participants are granted access for personal educational use only. Materials may not be copied, reproduced, shared, or distributed in any format, publicly or privately, without prior written permission from MG.
Any unauthorized reproduction or distribution will result in legal action.
9. PRIVACY & DATA PROTECTION
The Mastectomy Guide complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Canadian privacy laws.
By registering, participants consent to MG collecting and securely storing their personal information, including name, email, address, and course participation records, for administrative, certification, and communication purposes.
MG will not sell, rent, or share participant information with third parties except where required by law or accreditation bodies.
Participants may request deletion or correction of their personal data by contacting MG in writing.
10. RECORDING & MEDIA CONSENT
By participating, you acknowledge that MG may record live sessions for educational and quality assurance purposes. Portions of recordings may be used for future training or promotional content.
Participants may request not to appear in recorded segments by turning off their camera or notifying the instructor in advance. Written consent may be withdrawn at any time by contacting MG.
Group photos taken during in-person events may be shared within the MG community to celebrate learning milestones.
11. LIABILITY & DISCLAIMER
The Mastectomy Guide provides educational and professional training services only. Participation does not guarantee employment, client outcomes, or business success.
By registering, participants acknowledge and agree that MG, its instructors, mentors, and affiliates are not liable for:
- Personal injury sustained during live or virtual participation
- Loss or damage of personal property
- Technology failures or connectivity issues
- Any consequential, incidental, or indirect damages arising from course participation
MG holds full insurance coverage within Canada for educational training delivery. Participants outside of Canada accept sole responsibility for compliance with their local licensing or certification authorities.
12. DISPUTE RESOLUTION
In the event of a disagreement or concern, both parties agree to first attempt resolution through respectful discussion or mediation before pursuing legal action.
Any unresolved disputes will be governed by the laws of the Province of British Columbia, Canada, and adjudicated within its courts, located in or near Naramata, BC.
13. GOVERNING LAW
This Agreement is governed by and construed in accordance with the laws of the Province of British Columbia, Canada.
International participants agree that all disputes will be handled under Canadian jurisdiction and that all transactions are processed in CAD or USD, depending on their regional checkout assignment.
14. AGREEMENT CONFIRMATION
By checking the “Service Agreement” box on the checkout page, you confirm that you:
- Have read and understood this agreement in full.
- Agree to the terms stated above.
- Understand that this purchase is final and non-refundable within 4 weeks of the course start.
- Commit to attending all six live training days in full.
- Release MG and its affiliates from liability for any damages or losses incurred during participation.