Your Total Mastectomy Guide Inc.(Dba The Mastectomy Guide) Complaints Policy

At The Mastectomy Guide, we are committed to providing high-quality training and support to all our students and clients. We value feedback and take complaints seriously as an opportunity to improve our services.

How to Make a Complaint

1. Please submit your complaint in writing by emailing us at [email protected].

2. Provide as much detail as possible, including dates, people involved, and the nature of your concern.

3. We will acknowledge your complaint within 5 working days.

4. A full investigation will be carried out and a written response provided within 20 working days.

If You Are Not Satisfied

If you are not satisfied with the outcome, you may request further review by an independent party or accrediting body, where applicable.

Our Commitment

• All complaints will be handled confidentially and fairly.

• We will keep a record of all complaints and outcomes to ensure accountability and improvement.