Tech FAQs

Click the links below to download the Mobile App:

• For iPhone Users: Download from the App Store
• For Android Users: Download from Google Play

If you want the SOP Doc Version, click here: https://docs.google.com/document/d/1BN0c2XCtiKAN3i6atpVlZIKtZD-K0nrrimRCgo0k5UA/edit?usp=sharing 

Purpose:

This SOP provides a step-by-step guide on how to use the Kajabi Community mobile app to access and engage with the Mentorship and Training Academy. It includes instructions for logging in, navigating discussions, updating your profile, joining challenges, and accessing resources.

Procedure:

Step 1: Download the Kajabi Community App

• Go to the app store (iOS or Android).
• Search for "Kajabi Communities."
• Download the app (you will recognize it by the “K” logo for Kajabi).

Step 2: Log into the Kajabi Community

• Open the Kajabi Community app.
• Enter the email associated with your account.
• Check your email for the login code.
• Input the code to verify your identity.
• Once verified, all communities associated with your email will appear.

Step 3: Select the Mentorship and Training Academy Community

• Choose the Mentorship and Training Academy from the list of communities.
• You will be directed to the community homepage.

Step 4: Navigating the Community
a. Challenges Tab
- View and join ongoing challenges by clicking the Challenges tab.
- Select a challenge, then click Join Challenge.
- Post your content by attaching videos, photos, or PDFs as required.
- Mark the challenge as complete once finished.

b. Discussions Tab
- Click on the Discussions tab to see all active discussions.
- Pinned discussions will appear at the top.
- Scroll through to view or participate in other discussions.

c. Circles
- Click on the Circles tab to see the groups (circles) you belong to within the community.
- Use the Edit icon to search for and join additional circles or find community members.

d. Notifications
- View updates and activity within the community by checking your notifications.

Step 5: Accessing Resources
a. Handouts and Recordings
- Go to the Resources tab to access handouts, recordings, and other valuable documents like tech FAQs, body system handouts, and more.
- Example: Click on the Body System folder to view relevant resources.

b. Tech FAQs
- Click the Tech FAQs section to access help documents and videos on various tech-related queries, such as how to use Dropbox.

Step 6: Updating Your Profile

• Go to the Profile Settings.
• You can edit your profile picture, name, time zone, interests, and social links.
• Click Upload Photo to add or update your profile image.

Step 7: Messaging Other Members
a. Sending Messages
- Click on a member’s name or profile to message them.
- Use the paper airplane icon to send a direct message.

b. Searching for Members
- Go to the Circles tab and click the Edit icon.
- Use the search bar to find specific members (e.g., type "Mariel").
- Send a message once the member is located.

Step 8: Accessing Recordings of Group Coaching Calls

• Navigate to the Recordings tab under Resources to view past group coaching sessions.
• Sessions will be organized by date, such as September 14, September 23, etc.

Step 9: Engaging with the Community
a. Announcements
- View important updates in the Announcements section under Circles.

b. Sharing Successes
- Share your achievements or milestones in the Successes section.

Step 10: Challenges and Meetups
- Join and participate in challenges by clicking on specific challenges from the Challenges Tab (e.g., “Set Your Intention” or “Introduce Yourself”).
- Note: Meetups are not commonly used in the program.

Step 11: Contacting Support
- If you need technical assistance, search for Mariel in the Circles tab and send a direct message with your query.

- Alternatively, email support at [email protected] for help.

Notes:

• Make sure your profile is always up to date to enhance communication within the community.
• Participate actively in discussions and challenges for a more engaging experience.

SOP: Accessing and Navigating the Kajabi Community (Web Version) - Mentorship & Training Academy

1. Open the Kajabi Login Page:

   • Open your web browser and go to the Kajabi login page: https://www.mastectomyguide.com/login 

2. Enter Your Login Information:

   • Type in your email address and password associated with your Kajabi account.

3. Click 'Log In':

   • Press the 'Log In' button to access your account. And, you will now see your "My Programs" page with your courses listed below.

1. Access the "My Programs" Page:

   • Follow the steps from the first SOP to get to the "My Programs" page.

2. Locate Your Coaching Program:

   • Scroll through your listed programs to find "Mentorship and Training Academy - One-on-One Coaching + Treatment Video Review Feedback (Cohort B)"
3. Click on the Coaching Program: Click on the program title or image to enter the coaching section.

4. Navigate the Coaching Page: Once inside the coaching program, choose the session [e.g. "One-on-One Mentorship: Call #1" or "Video Treatment Review: #1"]

1.  Go to Your Coaching Program "Mentorship and Training Academy - One-on-One Coaching + Treatment Video Review Feedback (Cohort B)"

2. Navigate to the Scheduling Section: Find and click on the "Sessions" options on the tab.

3. Select the upcoming (next upcoming) session.

4. Choose a Time Slot: Browse through the available dates and times, then click on the one that fits your schedule.

5. Confirm Your Appointment: Follow the prompts to confirm your appointment, which might include entering your name, email, and the purpose of the call.

6. Check for Confirmation: After booking, you’ll receive a confirmation email with the details of your appointment.

1. Create an Account:

   • Go to www.dropbox.com.
   • Enter your email address (this will be your Dropbox username).
   • Fill in your first name, last name, and a unique password.
   • Agree to the Dropbox terms and select the free 2 GB Basic Plan.
   • Set your user preferences.

2. Install the Dropbox App (Optional):

   • On Mobile: Download the Dropbox app from the App Store (iPhone) or Google Play Store (Android).
   • On Desktop: Install the Dropbox app and sign in or create your account.

   Note: Dropbox Basic users can sync across a maximum of three devices.

1. From dropbox.com:

   • Log in to dropbox.com.
   • Click "Upload" and choose either "Files" or "Folder."
   • Select your files or folder and click "Open" or "Upload."

   Note: Files uploaded via dropbox.com must be 50 GB or smaller. For larger files, use the desktop or mobile apps.

2. From Your Computer:

   • Open your file explorer, Finder, or Linux file manager.
   • Navigate to the Dropbox folder.
   • Copy and paste, or drag and drop, files into the Dropbox folder.

   Note: Files will automatically upload to Dropbox, and your sync status will show "Up to date" when complete.

3. From Your Phone or Tablet:

   • Open the Dropbox app.
   • Tap the "+" icon and select "Upload File."
   • Choose the files you want to upload.

1. Share via dropbox.com:

   • Log in to dropbox.com.
   • Hover over the file or folder you want to share and click the "Share" button.
   • Ensure the setting is "Anyone with this link can view." If not, adjust it in Settings.
   • Click "Create and copy link" or "Copy link" if the link already exists.

   Note: The link is now copied to your clipboard and ready to be shared.

1. Go to www.canva.com

2. Click "Sign up" button in the upper right corner

3. You can sign up with your email, Google, or Facebook account

4. Follow the prompts to finish creating your account

1. Visit www.canva.com

2. Click Log in (top right)

3. Enter your email and password, or log in with Google or Facebook if you used that to sign up

You can use Canva to make:

• Business cards

• Flyers for your massage services

• Social media posts (like Facebook or Instagram)

• Posters for your treatment room

• Gift certificates

1. Click the “+” button on the upper left corner or use the search bar to look for templates.

2. Choose what you want to make, like a Flyer or Facebook Post.

3. Pick a template you like and edit the text, colors, and photos to make it your own.

    

✅ Yes, you can!
With a Free Canva Account, you can:

• Upload your own photos and logo: Click Uploads on the left side, then Upload files from your computer or phone. Drag them into your design whenever you need them.

• Use your brand colors and fonts manually: You can pick your colors by entering your color code or using the color picker each time. For fonts, choose from Canva’s free font options.

👉 Tip: Free Canva does not have a built-in Brand Kit, so you’ll need to add your logo, colors, and fonts manually each time you create a new design.

With Canva Pro, you can:

• Save your logo, colors, and fonts in a Brand Kit, so you don’t have to re-upload or remember codes.

• Apply your brand styles automatically to any template.

💡 For most massage therapists, the free version is enough — just keep your logo files and brand colors handy!

1. When you finish, click the "Share" button (top right corner)
2. Click "Download" button, here are some options:
   1. For printing (like flyers or cards): choose PDF Print
   2. For social media or emails: choose PNG (can be transparent) or JPEG
3. Click "Download" to save it to your computer or phone

1. Download Zoom:

   • Ensure Zoom is downloaded and installed on your device.
   • Visit zoom.us to download the software if it's not already installed.
   • For mobile devices, download the Zoom app from the App Store (iOS) or Google Play Store (Android).

2. Log into Zoom:

   • Open the Zoom application.
   • Log in using your Zoom account credentials.
   • If using a shared device, ensure you log in with your account.

1. Using a Zoom Link:

   • Click on the Zoom meeting link provided by the host.
   • If prompted, enter the meeting passcode.

2. Enter the Waiting Room:

   • After clicking the link, you may be placed in a waiting room.
   • Wait until the host admits you to the meeting.

3. Rejoin a Meeting:

   • If you experience technical issues, exit the meeting and rejoin using the same link and passcode.

1. Mute and Unmute:

   • Use the "Mute" button to mute or unmute your microphone.
   • Click the arrow-up next to the "Mute" button to access audio settings.

2. Select Microphone and Speaker:

   • Choose your preferred microphone and speaker from the options in the audio settings.
   • Test your microphone and speaker to ensure they are working correctly.

3. Troubleshoot Audio Issues:

   • If audio issues persist, exit the meeting and rejoin.
   • If issues continue, try testing your microphone and speaker using Zoom's built-in options or adjust your audio settings.
   • Contact the host if problems continue.

1. Start and Stop Video:

   • Use the "Start Video" button to turn on your camera.
   • Click the arrow-up next to the "Start Video" button to access video settings.

2. Adjust Camera Settings:

   • Choose the appropriate camera from the options in the video settings.
   • Adjust camera settings such as “Touch Up My Appearance” or “Adjust for Low Light” as needed.

3. Use Background Options:

   • To blur your background, click the arrow-up next to the "Start Video" button and select "Blur My Background."
   • To use a virtual background, click "Choose Virtual Background" and select or upload an image.

4. Troubleshoot Video Issues:

   • If the camera is not working, try exiting the meeting and rejoining.
   • Ensure your camera is selected correctly in the settings.
   • Contact the host if the issue persists.

1. View Participants:

   • Click on the "Participants" tab to view a list of all participants in the meeting.

2. Rename Yourself:

   • Hover over your name in the Participants tab and click "More" > "Rename" to change your display name.
   • Alternatively, you can hover over your video tile, click the three dots ("..."), and select "Rename."

3.  

1. Access the Chat:

   • Click the "Chat" button to open the chat window.

2. Send Messages:

   • Type your message in the chat box.
   • Choose to send the message to "Everyone" or select a specific participant from the drop-down list.

3. Share Files:

   • Click the "File" icon in the chat window to upload and share documents or images with participants.

4. Save the Chat:

   • Click the three dots ("...") in the chat window and select "Save Chat" to save the chat transcript to your device.

1. Start Screen Sharing:

   • Click the "Share Screen" button to start sharing your screen.
   • Select the window, application, or desktop you wish to share.

2. Choose Sharing Options:

   • You may choose to share a whiteboard, specific application, or your entire screen.

3. Stop Screen Sharing:

   • Click "Stop Share" to end the screen-sharing session.

4. Request Screen Sharing Access:

   • If you are unable to share your screen, request permission from the host or co-host.

1. Access Reactions:

   • Click the "Reactions" button to access emojis like thumbs up, clapping, etc.

2. Use Reactions:

   • Click on a reaction to display it temporarily on your video tile.
   • Use the "Raise Hand" option if you want to ask a question or make a comment during the meeting.

3.  

1.  Switch Views:
   • Click on the "View" button in the upper right corner to switch between "Gallery View" and "Speaker View."

2. Use Gallery View:

   • Use Gallery View to see all participants in a grid format.

3. Use Speaker View:

   • Use Speaker View to focus on the person currently speaking.

Contact Support:

• If you experience technical difficulties, use the Support link available in the Members Area of the Kajabi platform.
• You may also contact the host or co-host during the meeting for immediate assistance.

Purpose:

This SOP provides a step-by-step guide on how to make copies and download files from Google Suite, including Google Docs, Google Sheets, and Google Forms, for personal use or client practice sessions. It includes instructions for downloading files as Microsoft Office formats and using Google Forms for session documentation.

Procedure:

Step 1: Making a Copy or Downloading a Google Doc

• Open the Google Doc file.
• Click on File in the menu.
• Select either:
  • Make a Copy: This creates a copy in your Google Drive.
  • Download: Choose Microsoft Word (.docx) for a Word-compatible format, or other available formats.
• Once downloaded, the file will appear at the bottom of your screen.

Step 2: Making a Copy or Downloading a Google Sheet (Practice Body Tracker)

• Open the Google Sheet file.
• Click on File in the menu.
• Choose either:
  • Make a Copy: This creates a copy in your Google Drive.
  • Download: Choose Microsoft Excel (.xlsx) for Excel compatibility.
• Once downloaded, the file will appear at the bottom of your screen.
• Note: You can use this for tracking practice or paid sessions (e.g., tracking three complimentary practice sessions).

Step 3: Using Google Forms for Practice Session Documentation

• Open the Google Form used for practice session documentation (e.g., permission to film for mentor feedback).
• Share the form with your client to gather the necessary details, such as:
  • Email
  • Name
  • Signature (can use initials)
• Ensure all client information is collected and securely saved.

Step 4: Copying a Google Form

• To create your own copy of a Google Form:
  • Open the Google Form in the back-end view.
  • Click on the three dots (More actions) in the upper-right corner.
  • Select Make a Copy.
• Front-End View: Use the Preview option to see what the form will look like to clients.
  • Clients will fill in the form but will not have editing access to it.

Notes:

• Always ensure you are downloading or copying the correct file format for your needs (Google Suite or Microsoft Office).
• Use Google Forms to collect client permissions and keep track of practice sessions for mentor reviews.

1. Get the Link: Find the booking link sent to you via email or in the community.
   Example: Mentorship One-on-One Call
2. Open Calendly: Click the link to open Calendly.
3. View Availability: Available time slots will appear, adjusted to your time zone.
4. Select Date and Time: Pick a date and time that works for you.
5. Enter Your Details: Provide your name, email, phone number, and the topics you want to discuss.
6. Confirm Booking: Click "Schedule Event" to finalize your booking.
7. Check Confirmation: A confirmation email will be sent to you. Be sure to check your inbox!

1. Get the Link:
   Find the booking link sent to you via email or in the community.
   Example: Mentorship One-on-One Call
2. Open Calendly:
   Click the link to open Calendly.
3. View Availability:
   Available time slots will appear, adjusted to your time zone.
4. Select Date and Time:
   Pick a date and time that works for you.
5. Enter Your Details:
   Provide your name, email, phone number, and the topics you want to discuss.
6. Confirm Booking:
   Click "Schedule Event" to finalize your booking.
7. Check Confirmation:
   A confirmation email will be sent to you. Be sure to check your inbox!

1. Get the Link:
   Find the booking link sent to you via email or in the community.
   Example: Mentorship One-on-One Call
2. Open Calendly:
   Click the link to open Calendly.
3. View Availability:
   Available time slots will appear, adjusted to your time zone.
4. Select Date and Time:
   Pick a date and time that works for you.
5. Enter Your Details:
   Provide your name, email, phone number, and the topics you want to discuss.
6. Confirm Booking:
   Click "Schedule Event" to finalize your booking.
7. Check Confirmation:
   A confirmation email will be sent to you. Be sure to check your inbox!